We hope that you will love your order, however, if you change your mind, you can return or exchange any item within 14 days of receiving your order.
If you decide to return or exchange any item, please contact us at firstname.lastname@example.org for a return or exchange code, which must be clearly written on the address label when sent back to us.
Any item for return or exchange must reach us in its original state, and sent by a tracked service.
Once we have received your returned item for a refund, we will send you an email to confirm your refund, which will be processed within 5 – 10 working days of receipt.
Once we have received your returned item for a exchange, we will send you an email to confirm your exchange, which will be sent within 5 – 10 working days of receipt.
If after 10 working days you have not received an email, please contact us at email@example.com with your tracking reference number so we can trace your parcel.
Please return to –
19 St George’s Road
Purchases made in our stockists can only be returned to the same store, and would be exchanged or refunded under the stores own returns policy.